Purchasing Terms and Conditions 

Purchasing Terms and Conditions

1. All VoxFlo pricing excludes any licenses required from the phone system.

2. The customer agrees to subscribe to the above services for the designated contract period. Once the agreement period is completed, unless otherwise renewed for a specific period of time, this agreement automatically renews every 12 months on the anniversary date of completion.

3. An initial payment equal to the installation costs is due prior to implementation, in accordance with VoxFlo specifications, unless otherwise stated in this order.

4. Payment terms are Cash on Delivery (COD) unless otherwise agreed to in writing or if the proposal is covered under a Master Services Agreement (MSA) or a Reseller agreement with specified terms.

5. Late fees will apply to invoices overdue by more than 14 days. These late fees will accrue at a rate of 1.5% per month on the outstanding balance.

6. In the event that the customer wishes to cancel the agreement during the initial contract period, they can do so by paying a cancellation fee equal to the period remaining months of the initial agreement.

7. Upon expiration or termination of this Agreement, any and all amounts and charges owed by Customer to VoxFlo under this Agreement as of the date of termination shall be due and payable by Customer to VoxFlo, and the rights of Customer to utilize the Product shall immediately terminate.

User Terms and Conditions User Terms and Conditions can be found here

Proof of Concept (POC) Terms and Conditions

The parties are entering into this agreement, and VoxFlo is granting the Customer access to the data for the purpose of testing the viability of using VoxFlo’s services to aid in evaluating calls integrating with the Customer’s CRM system. The evaluation shall commence upon the Effective Date and continue for a period of 30 days (“Evaluation Period”). VoxFlo hereby grants to the Customer a non-exclusive, non-sublicensable, non-assignable, royalty-free, and worldwide license to access and use the Service solely for the Customer’s internal business operations in accordance with the terms of this agreement. VoxFlo may terminate this agreement for any reason on five (5) business days’ notice to the Customer.

Representations

VoxFlo warrants to the Customer that it has all necessary authority to enter into this agreement and license the Service, and to the best of its knowledge, the Service does not infringe any intellectual property rights of any third party. No Warranty The Service is provided “as is,” with all default settings enabled without any modifications of applications or key phrases or keywords. Unless otherwise listed in this agreement, VoxFlo does not make any warranty regarding the Service, and VoxFlo disclaims to the extent authorized by law any and all other warranties, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

Licensor Ownership

VoxFlo owns and retains all rights, titles, and interests, including all intellectual property rights, in and to the Service and all technologies related thereto, including any and all algorithms or processes developed by VoxFlo and all derivatives, modifications, or improvements of or to any of the foregoing made by or for VoxFlo, whether or not created or developed in connection with the Services.

Feedback

If the Customer provides any feedback, comments, and suggestions to VoxFlo regarding the Service during the Evaluation Period (“Feedback”), such Feedback shall expressly exclude any and all Customer Confidential Information contained therein. Notwithstanding the foregoing, the Customer shall have no obligation to provide Feedback to VoxFlo, and for the avoidance of doubt, the Customer is providing the Feedback “as is” without warranty of any kind. VoxFlo’s use of the Feedback shall be at the Customer’s sole and exclusive risk, and the Customer will have no liability whatsoever in connection with the Feedback.

Success Factors

In order to deem the Proof of Concept successful, the Customer and VoxFlo must determine the key factors of success criteria based on the functionality of the platform. Confidentiality The parties have entered into a Mutual Non-Disclosure Agreement (“NDA”), which is incorporated into this agreement by reference. The Parties will keep all information about this agreement confidential under the terms of the NDA. Both Parties will keep their relationship, this agreement, and the name of the other Party confidential until both parties mutually agree to make this relationship and/or this agreement public.

Accessibility

If you require this Agreement or any related documentation in an alternative format for accessibility reasons, please contact us at privacy@VoxFlo.co.uk. General Provisions Entire Agreement. This agreement represents the entire understanding between the parties with respect to its subject matter and supersedes any previous communication or agreements that may exist.

Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil commotion, industrial dispute, pandemic, fire, flood, or failure of suppliers or sub-contractors. If a force majeure event continues for more than 30 days, either party may terminate this Agreement by giving written notice to the other.

Governing Law

This Agreement and all acts and transactions pursuant hereto and the rights and obligations of the parties hereto shall be governed, construed, and interpreted in accordance with the laws of England and Wales. Each of the parties hereto consents to the exclusive jurisdiction and venue of the competent courts in England and Wales.

Data Processing Agreement (DPA)

Where VoxFlo processes Personal Data on behalf of the Customer in connection with the Services, such processing is governed by the VoxFlo Data Processing Agreement (DPA), which is incorporated by reference into this Agreement and forms part of these Terms.

By entering into this Agreement, the Customer agrees to the DPA.

The current version of the DPA is available at: https://wearevoxflo.com/dpa

In the event of any conflict between these Terms and the DPA regarding data protection matters, the DPA shall prevail.